Use stories to change your culture and create a better workplace experience.

Joseph Campbell discovered that stories across time and cultures have a common thread and that the human experience is guided, not just narrated, by its stories. We have created stories, myths and legends in workplaces that guide our work and decisions.

Stories that Work uses insights from great storytellers and narrators to provide an effective and engaging way of creating a new experience at work. As an author of four books, including the bestseller Culture Inc, Michelle combines expertise in culture change with her ability to weave a story to give your audiences a new and effective way of engaging their people and customers.

There’s a hole in my bucket, dear Liza, dear Liza…. starts the popular nursery Rhyme, and just like poor Henry, who can’t find a solution to his leaky bucket, leaders in workplaces around the country can’t find a solution to their “leaky bucket”, ie: – their workforce churn.

Much to the delight of recruitment firms everywhere, companies continue to recruit new people to fill the gaps in their workforce; however, if your workplace experience is lacking… they won’t stay, and the leak will continue. How much time, energy, money and effort are you wasting trying to fill a leaky bucket?

Magnetise Your Workplace gives your audience an understanding of the impact of their workplace experience and culture on their ability to retain great-quality people and gives them tools to keep great people and have others lined up at their door. Want to stop the workforce churn? Let’s fix the bucket, dear Henry.

Ex + Lx = Cx

Learn the formula that converts your culture into a great customer experience.

Ever wondered if there’s a hidden link between the challenges of keeping your star team members and ensuring repeat business from satisfied customers? You’re onto something!

In this keynote, we’re diving deeper than “Casual Day Fridays”. We’re exploring the profound relationship between a thriving workplace culture and sustained customer loyalty.

Instead of isolated challenges, see them as interconnected opportunities. With a fresh perspective on business culture, we’ll explore actionable insights that can redefine how your team operates and how your customers perceive you.

Join us for a deep dive into a new conversation about customer experience. It’s not just about better service—it’s about understanding the core of how that experience is built.